
Newquay Town Council is a relatively new local authority, established as recently as 1987. For most of its existence, the organisation has experienced steady but slow growth and was able to manage it effortlessly. In the past few years, however, things shifted dramatically as Newquay Town Council had to take on a number of new statutory duties. To handle the increasing volume of work, the staff was expanded to 47 employees. The growth was unexpected and presented new, unique challenges that we discussed with Callum Rowley, the organisation’s IT Service Manager. The need for a change As the Council was expanding, the communication gap between members and constituents widened. Decisions, actions, meetings—much of the important information was announced on paper and wasn’t reaching many of Newquay’s 60,000 citizens. It was time to try and engage them digitally. “[In the past year], we’ve tried to create our digital engagement with our […]