Considering the life-and-death situations that the NHS and other healthcare providers deal with on a daily basis, there is no sector of society where accountability is so important. By ensuring that all stakeholders understand their specific responsibilities within the organisation and their legal requirements, you help them perform their tasks to the standards expected by service users and the government. However, achieving accountability in healthcare is a complex task that requires collaboration, transparency and robustly defined processes. This article explains what accountability looks like in the UK’s NHS and how to improve it across a healthcare organisation. NHS’ definition of...
